AIA Group Insurance Thailand
If you are the owner of a company or a human resources executive with an office in Thailand, you might be looking for life and/or medical cover for your employees.
Look no further, in this article you can read all about the best AIA Group Insurance packages and which one your company may be eligible for.
Group Insurance Overview
Before you start reading about the different group insurance packages, I’d like to recommend you start by seeing which package your company is eligible for. The number of employees, the company’s occupational risk, and which benefits you require will all determine the group insurance package that is right for you.
Fast & Easy Quotes
Everything can be done online:
- If you know which benefits you want, just request a quote and I'll get the quote back to you within 1 business day.
- If you have a budget but not sure which group insurance benefits to get, just let me know and I can give you some comparison quotes.
Disclaimer: All the information in this article is subject to change and is for informational purposes only. All English material is an unofficial translation of the original Thai version and has no legal binding.
AIA Group insurance Packages
Below you will find two of the best AIA group insurance packages. Both FlexiPack and 5UP/20UP offer some customization with regard to the medical benefit amount (sum assured), and have optional extras your company can choose from.
FLEXIPACK
AIA FlexiPack is a flexible group insurance option allowing the company to customize the insurance according to the organization’s needs and adjust the coverage amount under a preferable budget.
- Minimum 5 and up to 149 employees
- Or 5 to 49 employees (including Health Insurance)
5UP & 20UP
5Up and 20UP from AIA has comprehensive group insurance coverage with optional extras. Choose from 6 plans.
AIA 5UP
For companies with 5 to 19 employees
AIA 20UP
For companies with 20 or more employees
AIA FlexiPack
FlexiPack is a new Group Insurance package that AIA released at the end of 2023. It is ideal for companies that require more flexibility when choosing the group insurance benefits, and sum assured amount of each.
FlexiPack Highlights
- Free to customize, adjust, and enhance coverages according to the organization’s needs
- Covers 15 products (instead of 8) and additional special conditions and benefits, such as Influenza, Vaccination, annual Health checkup
- Company can customize the premium to fit the organization’s budget
Eligibility
- 5 to 149 full-time employees for basic (life) coverage benefit
- 5 to 49 full-time employees if health coverage is included
- Eligible employees must be at least 15 years old and not older than 65 (can be 70 years if certain conditions are met)
- Business risk exposure not higher than occupational class 3
FlexiPack Benefits Overview
Companies can choose the benefits that their employees value most. For FlexiPack the only core benefit that is compulsory is the life insurance benefit.
Loss of life by sickness or accident
Group Accidental Death & Disablement Benefit (AQ&D
Group Total & Permanent Disability Benefit (TPD)
Group 40 Critical Illnesses and Sickness Death Benefit
Group Hospital & Surgical Benefit (H&S Optional Product)
Group Accidental Death & Disablement Benefit (AQ&D
Reimburses Daily Room and Board expense
FlexiPack Coverage
- More optional benefits in the brochure.
FlexiPack Pricing
The FlexiPack pricing is determined by the amount of fixed Sum Assured (100,000 baht to 2,000,000 baht) chosen.
Also the estimated annual total premium is calculated based on the average age of every employee in the organization. Therefore, the premium will be different for each company.
* You can request a quote from an AIA representative.
Premium Payment Information
- Companies with 5 to 49 eligible members can pay annually only
- Companies with 50 to 99 eligible members can pay annually or semi-annually
- Companies with 100 and above can pay annually, semi-annually, or quarterly
Note: The premium of all eligible employees and their dependents must be paid by the employer
AIA 5UP and 20UP
AIA 5UP and 5UP+ Group Insurance offers comprehensive employee benefits for businesses with 5 to 19 employees, and 20UP for companies with 20 to 50 fulltime employees.
- Life Insurance
- Accidental death & disablement
- Total & permanent disability
- Medical benefits
- Clinical benefits (out-patient)
- Dental benefit
- Group critical illness benefit
5UP + 20UP Highlights
- Choose the benefit sum assured amount from 6 available plans
- The company can have 1 policy with up to 3 Plans (different plans for employees in different positions)
- Additional (optional) cover available
Eligibility
- 5UP = A business group of 5 to 19 full-time employees, which does not currently hold the same type of group Employee benefit with AIA
- 20UP = A business group of 20 to 50 full-time employees, which does not currently hold the same type of group Employee benefit with AIA
- Eligible employees aged 15 to 65 years who are actively at work on the effective date of group insurance
- The average age of all employees should not exceed 45 years old.
- Business risk exposure not higher than occupational class 2 (white & light-blue collors only)
5UP and 20UP Coverage & Benefits
Below is the core benefit table for AIA 5UP and 20UP. The tables for the optional benefits (such as critical illness, outpatient, and dental), please refer to the brochure that you can download above.
5UP Coverage & Pricing
20UP Coverage & Pricing
Choosing the Plans
- The business can choose different plans for employees in different positions (e.g. executives, managers, directors)
- All eligible employees who are in the same or equivalent position will be insured under the same plan.
One policy can consist of not more than 3 different plans. • The basic plan compulsory coverage is Group Life, Group AD&D, Group TPDI and Medical Benefit (In-patient).
Other plan guidelines
- The difference between the insurance plans should not exceed 3 plan levels, for example in case that Plan 1 is chosen, the higher plan must not exceed Plan 4.
- Clinical Benefit, Dental Benefit and GCIR are optional for the employer, in case that the employer decides to take the coverage of Clinical Benefit and/or Dental Benefit and/or GCIR, all eligible employees must participate in the coverage.
- Crossing of plans for different benefits is allowed for Clinical Benefit and/ or Dental Benefit only.
- For GCIR plans must be insured the same plan(s) as the basic plan(s).
5UP & 20UP Pricing
The 5UP & 20UP pricing per employee can be found in the brochure, or in the coverage image above.
Alternatively, you can request a quote.
Premium Payment Information
The group insurance premium payment can only be paid annually.
Note: The premium of all eligible employees and their dependents must be paid by the employer
Waiting Periods
- For medical cover there is no waiting period. Employees can use their group insurance medical cover immediately from the policy effective date.
The effective date is the following day after all required documents are obtained and the insurability is approved.
In case that a new employee requests to participate in the group insurance program during the policy year, the
effective date is the first day of the following month after all required documents are obtained and the insurability is approved (for 5UP), or first day of active work (for 20UP).
- GCIR 40 Benefit shall NOT be payable for any Critical Illness other than a diagnosis of Critical Illness as defined in the contract nor shall it cover any Critical Illness, the symptoms of which first occurred prior to the effective date of Insured and within sixty (60) days following to the effective of each Insured Member.
Exclusions
The company shall not pay any proceed under this Policy if:
- The Insured voluntarily committed suicide within one year after the Entry Date.
- The beneficiary intentionally killed the Insured.
- The premium is not paid. The insured is responsible for the premium payment.
How to buy group insurance from AIA
The whole process is done online. The company can request a quote from the agent, and if it is acceptable all the documents can be submitted digitally to the agent and processed by the applications department.
1: Request a Quote for the Annual Premium
Because every company is different, the group insurance premium will depend on the following factors:
- The company’s budget for group insurance
- The number of eligible employees
- Whether the company wants to include their dependants
- The group insurance package and optional extras chosen
Steps to request a premium quote
Speak to an AIA agent
about your budget and group insurance needs. If you don’t know the exact benefits that you want, or you don’t know the exact premium you want to pay, the agent can give you some options.
Wait for Quote
The agent will request a premium quote from AIA. This usually takes less than a day. The agent can request multiple quotes so that you can see which plan suits your company the best.
Choose your cover
Inform the agent which plan you want and submit the application documents.
Information you can prepare before speaking to an agent:
- The number of eligible employees
- The employees age (if chosing FlexiPack) used to calculate premium
- The company’s budget for group insurance
- Whether the company wants to include their dependants
- If you have any specific requests for the agent
2 - Submit Group Insurance Application
Once you’ve decided on the plan and premium, you can proceed with the application process.
All application documents and signatures can be prepared by the company and sent through email to your AIA agent.
Your agent can then submit it to the AIA approval department for further processing.
Preparing Application Documents
The following completed documents need to be sent to your agent:
1 - Employee list
- This form is an excel sheet that lists of all the eligible employees who will receive the group insurance benefit. It also includes all dependents, if dependents are chosen.
- The HR department can complete this form. They should already have the required employee information necessary to complete it.
2 - Employee enrollment form
- This document is required if the company applies with 20 or more employees.
- Each employee needs to complete, and sign, their own form.
- Employees will need to mention their chosen beneficiary on the form. The beneficiary is the person who will receive the payout benefit if the employee dies.
3 - Employee health declaration form
- This document is required if the company applies with 5 to 19 employees.
- Each employee needs to complete, and sign, their own form.
- Employees will need to declare their weight, height, and and any pre-existing conditions.
4 - Company registration certificate
- In the application please include a copy of company registration certiciatre (not older than 6 months).
- HR can get this document.
5 - ID of company signatory
- A signed copy of the ID of the company's signatory needs to be included in the application.
- HR can get this document
3 - Pay the Premium
The AIA approval department can only start the approval process after receiving the premium payment.
Therefore, the company should pay the premium after they’ve submitted the application, or within one or two days.
It usually takes the approval department about 2 working days to receive and clear the premium payment.
The premium can be paid by:
- Scanning a QR code provided by the agent
- A bank transfer
- Cheque
Wait for Approval
After the approvals department receives the premium, it can take around 7 to 14 working days for the application to be approved.
The agent will always keep you updated.
What to do after application is approved
After your company’s group insurance is approved:
- 1 - Your agent will notify you that the application has been approved.
- 2 - Employees can start to use the group health insurance at their hospital by presenting their ID or passport.
- 3 - AIA will issue a receipt of payment and print employee health cards.
- 4 - Your AIA agent will make an appointment to have an onboarding / welcome day presentation for the company and its employees.
Adding family members to the group insurance
A family member, or dependent, can be the employee’s eligible spouse or children.
- Ask the agent whether the eligible dependent needs to be enrolled under the same plan as the insured employee, or whether they may be on a lower plan.
- If the company (employer) requires to extend medical insurance coverage to the employee’s dependent, all eligible dependents of all married employees must be insured.
- All eligible dependents are required to complete the Health Declaration Form. For the 5UP plan the spouse and child need to sign, however, for the 20UP plan only the employee is required to sign the document.
Note: Terms and conditions can change, so please ask your AIA agent if you have any questions about adding a spouse or children.
Adding a Spouse
Employees can add their spouse to the group insurance.
AIA will not ask for the marriage certificate during the application process.
The employee may add the long-term partner as their beneficiary in case of death, however, if the beneficiary is not a legally married spouse, AIA may request proof of a long term relationship.
If the employee divorces or no longer has a relationship with their partner, then the spouse or partner must be removed from the group insurance policy.
Adding Children
The employee’s children can be added to the company group insurance.
The children must be eligible – at least 2 weeks old, not over 18 years of age and unmarried. The age requirement can be extended from 18 to 23 years old if still a full-time student and unmarried.
AIA does not normally request the child’s birth certificate during application, but they may if there is a situation that requires it.
Why should you do Group insurance with me
Choosing the right group insurance package can sometimes be confusing. There are eligibility requirements, and important regulations that the company must be aware of before choosing. I can help the company choose a package that is right for them, and answer any questions they may have.
After approval, I hold an employee orientation to properly explain the policy benefits to the employees. Throughout the policy year I assist HR, and help employees with their claims.
Employee Orientation
I provide an orientation presentation to the company’s employees to explain the following:
- The AIA group insurance coverage and benefits
- How the employee can contact me for assistance with claims, policy questions, or any medical related questions.
- How to install and use the AIA app, to see their policy and process claims
HR can rely on me for assistance
- If there is employee movement (new employees are added or employees leave), then I can update the records with AIA
- I will send onboarding documentation to HR which they can use to promote the group insurance to their employees
- Often employees will ask HR about whether they can make a specific claim. I can help employees with these types of questions directly.
- I can assist in Thai and English. This can be helpful to explain documentation or deal with foreign employees.
- Sometimes employees don’t fully understand how they benefit financially from insurance. If there is an interest in learning more, I am available to give a training presentation or workshop.
Employees can use my assistance
Employees are often not sure whether they can use their group insurance cover at the hospital they normally use. I can provide the approved hospital network locations, and assist them with the check-in and claims procedure.
From my experience, employees like to process claims themselves using the AIA app. It is very quick and easy because the employee just uploads the claim documents directly through the app.
However, I’m always available to help and follow up on claims when necessary.
Frequently Asked Questions
Can you apply online for group insurance?
Yes. These days you can request a quote, apply, and be approved all online.
Do all company employees need to be added to the group insurance or can the company select the employees they want cover for?
All eligible company employees need to be included in the group insurance application.
Do employees need to declare pre-existing health conditions?
If the company has 5 to 19 employees they need to complete a health declaration form to declare pre-existing health conditions. If the company has 20 or more employees they don’t need to.
Can the company buy only life insurance cover without any medical expense cover?
Yes, but the company must choose the AIA FlexiPack package.
Can the company buy only out-patient cover (OPD)?
No, OPD is an optional extra. Each package has it’s core benefits which must also be included.
Is office syndrome covered in Group insurance?
Office syndrome is covered if the group insurance has included out-patient (OPD) into their policy.
Can the company pay the premium monthly?
No group insurance package allows for monthly payment. The 5UP and 20UP premium can only be paid annually, while the FlexiPack premium can be paid semi-annually with members between 50 to 99, and quarterly with members over 100,
Who at the company can apply for group insurance?
Anyone can request a quote, but for application AIA requires the company’s signatory to sign. The company signatory is a person (or persons) with the authority to sign on behalf of the company.
Which benefits are the best and what is a good amount of coverage to buy?
It is recommended that the employer starts with discussing their budget with the agent for recommendations and to see which group insurance plans are available.
The agent can then offer the company a few different options, which they can use to ask their employees about which benefits and coverage the employee values the most.
What is the Occupation class?
Occupation class is a classification of risk which the employees are exposed to. For example, manual laborers are exposed to more risk than office workers. This affects which group insurance package your company may choose. Please ask your agent about which occupation class your company falls within.
Request a Quote
If you need help arranging group insurance for your company you can contact me through email below, or directly through the Line app.
Let us get back to you
This website is not the website of AIA Company Limited (AIA). To contact AIA, please click www.aia.co.th